Privacy Policy

Privacy Policy – Summary

Executive Summary

This privacy policy outlines how we collect, use, retain, and share your personal information. It complies with Quebec’s Law 25 and the Canadian Anti-Spam Legislation (CASL). We collect data via cookies, appointment forms (Microsoft Bookings), phone calls, and electronic communications. We obtain your consent to contact you via email or SMS for confirmations, results, or marketing purposes. We use Mailchimp for certain communications, in accordance with applicable laws.

SMS Communication Consent

We also obtain your explicit consent to send text messages (SMS) for appointment confirmations, result delivery, reminders, or promotional communications. You may withdraw your consent at any time by following the instructions in each message or by contacting us directly.

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Privacy Policy – Full Version

Scope and Application

This policy applies to all personal information collected or produced by us, including through our physical or virtual locations, agents, and websites such as https://laboratoireprivé.com and affiliated sites listed at http://www.sauternes.ca. It also governs how we use cookies and similar technologies.

Definition of Personal Information

“Personal information” means any data about an identifiable individual. This includes your name, contact details, email address, medical history, billing information, and complaints. It may also include technical data like IP addresses and browsing history when linked to your identity.

Collection of Personal Information

We collect personal information directly from you when you visit our facilities or submit forms via our self-service portal (https://rdv.laboratoireprivé.com). This includes:

• Identity and contact details

• Payment information

• Feedback and survey responses

• Health-related information necessary for service delivery

Use of Personal Information

We use your data to:

• Deliver requested services and products

• Process payments and manage accounts

• Respond to inquiries and complaints

• Communicate via phone, email, or mail

• Train staff and ensure quality

• Comply with legal and contractual obligations

• Improve services based on client feedback

• Conduct satisfaction surveys and offer relevant services

If you apply for a job, your data will be used for recruitment and HR purposes.

Consent

We obtain verbal or written consent before collecting, using, or disclosing personal information. By using our services or websites, you agree to the terms of this policy.

Withdrawal of Consent

You may withdraw consent at any time, subject to legal or contractual limitations. This may affect the services we can offer. You can opt out of:

• Marketing communications via mail or phone

• Commercial emails by clicking the unsubscribe link

• Quality assurance calls or emails

For assistance, contact us at service@casmedic.com or 1-888-575-0855.

Sharing of Personal Information

We do not sell or rent your data. We may share it with:

• Our parent company, Fiducie Sauternes

• Trusted service providers under strict confidentiality agreements

• Legal authorities when required by law

• Auditors, accountants, or legal advisors

• Emergency services or law enforcement in urgent situations

• Third parties in case of business transactions (e.g., mergers)

Only authorized personnel or contractors have access to your data.

Website Privacy

We collect:

• Information you provide via forms or communications

• Data for product/service requests and newsletter subscriptions

• Comments posted in forums or discussion areas

• Technical data via cookies (e.g., IP address, browser type, location)

You can block cookies via browser settings, but this may limit website functionality.

Third-Party Privacy Policies

Our policy applies only to our sites. Linked third-party sites have their own privacy practices. We encourage you to review them before sharing personal data.

Data Outside Canada

Your data may be stored or processed outside Canada and subject to foreign laws.

Security

We use industry-standard security measures (e.g., firewalls, encryption, intrusion detection) to protect your data.

Retention

We retain personal information only as long as necessary. Once no longer needed, it is securely deleted or anonymized.

Access and Correction

You have the right to access and correct your data. Contact us with sufficient details to identify your records. Access may be restricted in certain legal cases.

Contact Us

For questions or complaints about this policy, call 1-888-575-0855.

Policy Updates

We review and update this policy as needed. Changes will be posted on our website, with clear notices for major updates.

Last updated: August 10, 2025